This Privacy Policy governs the manner in which Sleep Unlimited collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://sleepunlimited.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Sleep Unlimited.

Personal information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.  The information that we collect from the User will only be used to contact that person in relation to their enquiry, unless they have subscribed to our newsletter – containing company news, updates, related product or service information – in which case they will receive this from us on a regular basis.  If they wish to unsubscribe from this at any point, there will be clear instructions on how to do this sent out with each newsletter, or they can email us at  info@sleepunlimited.co.uk to have their details taken off the mailing list.

Visitors to our website

When someone visits www.sleepunlimited.co.uk we use a third party service, Google analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to the various parts of the site.  this information is only processed in a way which does not identify anyone.  We do not make any attempt to find out the identities of those visiting our website.  if we do want to collect personally identifiable information through our website we will be up front about this.  We will make it clear when we collect personal information and will explain what we intend to do with it.

Web browser cookies

Our Site may use “cookies” to enhance User experience. The User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Feedback

We may use customers’ feedback and personal information in order to improve our customer service, site, products and services and use anonymised feedback to promote our services.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password and transaction information.

Use of personal information

Sleep Unlimited may collect and use Users personal information for the following purposes:
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• To improve customer service
• Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To improve our Site
• We may use anonymised feedback you provide to improve our products and services.
• To run a promotion, contest, survey or other Site feature
• To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails
• We may use the email address to respond to their enquiries and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Sharing your personal information

We do not sell, trade or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.  We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Sleep Unlimited has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

People who make a complaint to us

When we receive a complaint from a person, we make up a file containing the details of the complaint.  This will normally contain the identify and contact details of the complainant, and anyone else involved.  We will only use this personal information to process the complaint.  it may be necessary to disclose the complainant’s identity when processing the complaint.  if the complainant wishes to remain anonymous, we will respect this, although it may not be possible to handle a complaint on an anonymous basis.  We keep all information relating to a complaint for two years from closure securely, and only those who need to deal with the complaint will have access to this information.

People using Sleep Unlimited Ltd’s services

We offer various services to the public.

We hold information about people who have enquired about or used our services securely.

People will need to send us through personal information to engage with our assessment, treatment and training services, which we will hold securely, and only for the relevant length of time.  It may be necessary to share this information with third parties who are carrying out work for us on a consultancy basis – but these consultants will have signed a confidentiality agreement with Sleep Unlimited Ltd.  We may contact people who have used our services to ask for feedback about the service but will only use this feedback publicly with their consent.  All our employees and consultants follow the HCPC and BPS codes of conduct and hold enhanced DBS certificates which are regularly updated.  We may use information about numbers of people using our services and percentages of service users who have given us positive feedback – but this will be anonymised.

Job applicants

All of the information that you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.  We will not share any information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside the European Economic Area.  the information the you provide will be held securely by us.  If we make an offer of employment we will ask you for information so that we can carry out pre-employment checks – including proof of your identity, proof of your qualifications, references.  We require our employees to apply for a DBS enhanced certificate due to the nature of the business and our clients.  If you are given a final offer, then we will ask for bank details to process salary payments.  If you are unsuccessful, then we will hold your information for 6 months form the closure of the campaign.

Your rights

Under the GDPR (2018), you have rights as an individual which you can exercise in relation to the information that we hold about you.  You can read more here https://www.gov.uk/data-protection

Complaints or queries

Sleep Unlimited Ltd tries to meet the highest standards when collecting and using personal information.  We take complaints about this very seriously.  If you would like to make a complaint about how your personal information has been processed, please contact us at info@sleepunlimited.co.uk or by filling out the contact form on our website.  We will report any data breach to the ICO and inform the people affected.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Access to your personal information

Individuals can find out if we hold information on them and request copies of this with reasons why we are holding it in writing to the address below.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

P O Box 269
Consett
Co Durham
DH8 1HA

Tel: 0191 580 0008
​Email: Info@sleepunlimited.co.uk

This document was last updated on the 23rd of November 2020 and is subject to regular review.